The Information We Need and How We Use It

When you order from us, we will require your name, address, e-mail address, credit/debit card number, card expiry date and security number (the last 3 numbers on the back of your card). For some cards we also require Issue Number and 'Valid From' date. Without this information we will not be able to process your order, notify you of acceptance of your order or deliver your order.

A contact telephone number may also be required so that we may contact your urgently if there is a problem with your order. We may, unless you tell us not to, pass this information to our couriers or other agents in case they need to contact you to arrange the processing or delivery of your order.

As part of our efforts to ensure that you are aware of the latest developments and offers, we may also use this information to advise you of new products, special offers or changes to our site. If you would rather not receive this information, please indicate your preference when placing your order or . Please ensure that you notify us of your preference for each e-mail address that you may have given to us.

Security Of Your Information

Our site uses secure server software to protect your information whenever you place an order using your credit card. To minimise the risk of information being intercepted before it is received by us, this software encrypts the credit card information you input before it is sent to us.

We also follow security procedures as required under UK Data Protection Legislation (the Data Protection Act 1998) to protect the information that we store about you from unauthorised access. Our Data Protection Registration Number is: Z7486807

We may wish to pass your details to trusted third-parties that we believe may be of interest to you. If you would prefer not to enjoy this service then please contact us to inform us of your preference.

Credit Card Security

We want you to feel comfortable making purchases on theTOTALBABYshop website. We do everything we can to ensure that credit card information entered on our site will not be accessed by any unauthorised person or company. Credit card details are transmitted via a web server that uses a protocol called ‘SSL’ (Secure Socket Layer) to prevent the interception of the details as they are transmitted.

The credit card details are also encrypted with a tough 1024-bit encryption key that uses an encryption method called ‘Diffie-Hellman’. Our catalogue software also encrypts the order file itself to provide an extra layer of security. The order and credit card details remain encrypted until they are downloaded and decrypted by theTOTALBABYshop. In addition to this, once your order has been transferred to our order processing system all credit card and order details are removed from the website as an added precaution. Our sales order processing system and internal network is protected by the latest firewall technology.

Details are not held in clear text on any website. We will take all reasonable care, within our power, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from theTOTALBABYshop web shop.

Your Rights

If, for any reason, you are unsure about the personal and account information we are holding in your name, please contact us at enquiries@thetotalbabyshop.com. We will happily review your file and update the records if required. You can contact us by email, phone or fax.

Use of 'Cookies'

Our cookies do not contain any personal information about you and are used only to determine your browser and user preferences for our site. We believe that this can greatly assist us in providing you with the service that you desire and to enhance your browsing experience. However, if you prefer, your browser software should enable you not to accept cookies. You should still be able to use our site without cookies enabled.

Consent

Your use of this website signifies your consent to the collection processing and use of personal information by us for the purpose of administering and dealing with your order or account, market research, processing your payments, credit reference checking and fraud detection, and for marketing purposes as outlined above.

Any changes to our privacy policy will be posted on this site so that you may ensure that you are fully informed of your rights and can notify us of any changes to your preferences.